What do I do if my package doesn't arrive?


If the shipment is not delivered within the deadlines specified, our support system will automatically record a ticket on the cause of the delay to check and make sure that you receive the order as soon as possible. In this case, you will automatically receive an email with further information.

If the tracking of your packages states "delivered", but your shipment has still not arrived, first check whether the package has been delivered to a neighbour if not, please contact our customer service team.

You can contact our customer service by sending an email to or by filling out and sending the form at the right bottom of this page("Leave a message").


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